Issue Summary: 

“Provide the ability to process emails without a valid FROM address”

Whenever any e-mail is sent from numbers for example if the Teams application is directly sending e-mails with reference to a number of the user. The processing fails with an error: Something seems to have gone wrong. 

Steps to Reproduce: 

Whenever an e-mail is sent without a valid FROM address for example sent from Teams with a number in the From field. 

Expected Results:

The tickets should be created within JSM, with the number (sent from) in the from address. 

Actual Results:

The ticket creation process fails and the email processing logs show the error: Something seems to have gone wrong. 

Workaround: 

Manual intervention is required to re-send the e-mails by any Admin or user with valid email account