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  1. Jira Service Management Cloud
  2. JSDCLOUD-13545

Dashboard Gadget Filtered on Assets Affected Services has no Affected services results

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    Description

      Issue Summary

      This issue is tied directly to Dashboards, Gadgets, Assets and the Affected Services field.

      When a Dashboard is created to show issue details including the Affected Service, the column header for Affected Services appears but the actual service remains empty in the populated results.

      This is reproducible on Data Center: unknown

      Steps to Reproduce

      1. Create an Advanced JQL Query for Affected Services similar to the following:
      2. Save the Query as a Filter
      3. Create a new Dashboard using the Filter saved in Step 2
      4. Add a Filter Results gadget
      5. Assign the Filter saved in Step 2 to "Saved Filter"
      6. Add the Affected services column
      7. Save the Gadget

      Expected Results

      Affected Services details will be populated in the results.

      Actual Results

      No results appear for Affected Services:

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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              Unassigned Unassigned
              810cb490c6e3 Marie Taylor Harper (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: