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  1. Jira Service Management Cloud
  2. JSDCLOUD-13458

Ability to record the name of the individual associated with an Asset change in an Automation Log using {{initiator.displayName}}

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      Customer wants to be able to record the initiator.displayName for the individual who updates an Asset when the associated Object Updated trigger is invoked for an automation.

      Currently this is not possible as the name of the initiator is not returned back to the Automation from the Asset when a user updates an Asset value despite an entry being added to the Assets activity log.

      Adding this ability would allow administrators to track when and by whom assets are changed via the Audit log in the Automation and potentially send an email to Administrators.

      Workaround

      Use the Object History API Endpoint to get the Object History.
      This is talked about here:

            [JSDCLOUD-13458] Ability to record the name of the individual associated with an Asset change in an Automation Log using {{initiator.displayName}}

            Andrew Lee added a comment -

            Be great to have this feature

            Andrew Lee added a comment - Be great to have this feature

            John Sutton added a comment - - edited

            It would also be nice to get the name of the attribute which was changed, the old value, and the new value, like they appear in the change log on the assets object.  I know we can get that by calling the assets history endpoint and we tried to do that but 1. it's another api call 2. it's asynchronous with the automation rule that is executing and will return the latest change which is not necessarily the change which triggered the currently running automation rule.

            John Sutton added a comment - - edited It would also be nice to get the name of the attribute which was changed, the old value, and the new value, like they appear in the change log on the assets object.  I know we can get that by calling the assets history endpoint and we tried to do that but 1. it's another api call 2. it's asynchronous with the automation rule that is executing and will return the latest change which is not necessarily the change which triggered the currently running automation rule.

              Unassigned Unassigned
              810cb490c6e3 Marie Taylor Harper (Inactive)
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                Created:
                Updated: