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  1. Jira Service Management Cloud
  2. JSDCLOUD-13450

Add message about Customer Notification dependency on the CSAT configuration page

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently there is no warning or note in UI that CSAT survey is dependent on specific Customer Notification ("Request resolved" or "Customer-visible status changed")

      This can lead to confusion from users as to why CSAT is not working.

      Adding a message or warning about Customer Notification dependency on the CSAT configuration page would help admins to better understand how both are connected.

              Unassigned Unassigned
              207d30156835 Ivan Chapistrak (Inactive)
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