Change status to "Done" on a request does not fire CSAT customer notification

Issue Summary

This is reproducible:(no)

Steps to Reproduce

1. In a CMP project
2. Enable Customer Notification rule "Customer visible status changed", from the Project setting
3. Enable CSAT, from Project setting
4. Updated Workflow for a Request Type[A] so it doesn’t set a resolution on the ticket (either via a post function or a screen)
5. Create a request under Request Type[A], and change it's status to "Done"

Scenario 2:

1. In a CMP project
2. Disable the Customer Notification template "Request Resolved", from the Project setting
3. Enable CSAT, from the Project setting
4. Update the workflow to set the Resolution within the post function.
5. Send the CSAT using a Custom template.

Expected Results

Customer should receive email for CSAT email.

Actual Results

Customer will not receive the CSAT email.

Workaround

Set the request/issue resolution to done or resolved.