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  1. Jira Service Management Cloud
  2. JSDCLOUD-13371

Created date column on portal My requests page shows incorrect value

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    Description

      Issue Summary

      The Created date column shows the date under the portal request list in the UTC timezone.

      In the issue view, this shows correctly as "issue raised Today" (e.g., for a user in GMT+5:30 if the issue was raised at 3 AM Today, shows the created date as "Yesterday"), but the portal view for that same user shows the created date as "Yesterday". 

      Steps to Reproduce

      1. Set profile timezone as IST
      2. Raise the issue at 1 AM IST.
      3. View My Requests page and check the created date column
      4. Observe that the field shows the issue raised "Today", however, the created date column shows Yesterday.

      Expected Results

      The portal view shows the created date as per the timezone selected under user profile.

      Actual Results

      The created date shows UTC timezone which is different from the customer's profile timezone.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available.

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              1ab5c04f5468 Sandeep Mahapatra
              7d0889323684 Yuti Kavathia
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              Dates

                Created:
                Updated: