Approval status doesn't sync to Slack if the request was approved/denied in Jira, while using Atlassian assist/JSM Chat

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    • 12
    • Severity 3 - Minor
    • 14

      Issue Summary

      If a request is approved/declined in Jira, the buttons to approve or decline in Slack are still displayed and any option selected won't cause any change to the issue.

      Steps to Reproduce

      1. Set approval flow between the integrations according to Work on work items in Slack
      2. Transition the ticket to the approval status
      3. Approve/Decline the ticket in Jira
      4. Attempt to Approve/Decline request through Assist notification on Slack

      Expected Results

      The current approval status is displayed in Slack (Already Approved/Denied).

      Actual Results

      The approve/decline buttons are still displayed on the Assist notification in Slack, even though the approval process is already completed in Jira. If either option is selected, no changes occur on JSM request and the following error message is displayed:

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

        1. image-2025-08-14-13-13-23-594.png
          image-2025-08-14-13-13-23-594.png
          36 kB
        2. approval.mov
          11.64 MB

              Assignee:
              Jaimeen Patel
              Reporter:
              Matheus
              Votes:
              10 Vote for this issue
              Watchers:
              18 Start watching this issue

                Created:
                Updated: