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  1. Jira Service Management Cloud
  2. JSDCLOUD-13360

Virtual Agent Intents can get overwritten.

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Details

    • Bug
    • Resolution: Won't Fix
    • Low
    • Virtual Agent
    • None

    Description

      Issue Summary

      When modifying an Intent it is possibly to overwrite the changes if the intent is open in two places at the same time. 

      Steps to Reproduce

      • Open the same intent on two different browser tabs. 
      • Modify the Intent on Tab A.
      • Save the changes.
      • Modify the Intent on Tab B
      • Save the changes.
      • The changes made in Tab A are not persisted and are overwritten by Tab B

      Expected Results

      The intent should not be saved and instead force the user to refresh the tab.

      Actual Results

      The changes from Tab A are overwritten by Tab B. 

      Workaround

      Only have one person modify the Intent at a time. 

      Attachments

        Activity

          People

            ldiniz Leonardo Diniz
            clevine Chris Levine
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            Dates

              Created:
              Updated:
              Resolved: