OIssue Summary

The SLA breach automation rule runs are dependent on multiple backend systems. These backend systems have faced reliability and scaling concerns in the recent past which intermittently leads to the SLA breach based automation rules not getting triggerred. This ticket is for fixing those scaling issues and make the system more stable.

Steps to Reproduce

Not consistently reproducable as it happens intermittently due to scaling issues

Expected Results

SLA automations should trigger correctly

Actual Results

SLA Automations don't trigger as expected

Workaround

Currently there is no workaround for this as this happens intermittently