Issue Summary

When trying to import the CSV file generated from the Jira service desk project, the import doesn't work successfully as the request types are not mapped correctly in the CSV file. As a result, the Customer request type field is left empty. i.e. showing the value No Match or None.

Steps to reproduce

1. Export issues created in a Service Desk from JIRA to csv
2. Import issues back into JIRA mapping the Customer Request Type field to the one exported by JIRA

Expected Behaviour
JIRA imports issues successfully with the expected Customer Request Type

Actual Behaviour
Issues are imported but without the Customer Request Type

The following is seen in the log

2015-01-10 12:32:08,448 JiraTaskExectionThread-5 ERROR admin 752x2267x1 55b6dr 192.168.1.173 /secure/admin/ImporterLogsPage!import.jspa [internal.customfields.origin.VpOriginManagerImpl] Invalid stored origin value Get IT help
2015-01-10 12:32:08,448 JiraTaskExectionThread-5 WARN admin 752x2267x1 55b6dr 192.168.1.173 /secure/admin/ImporterLogsPage!import.jspa [imports.importer.impl.AbstractDataImporter$1Thread[http-bio-8080-exec-5,5,main]] Cannot add value [ [Get IT help] ] to CustomField Customer Request Type in Issue null. Probably value was in incorrect format

Workaround
Replace the value in the CSV with the "correct format" value.

• Contact Atlassian Support to extract the "correct format" values from the database.