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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Incident Management
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None
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1
Problem Description
Currently, for ChatOps we can only integrate Slack and MS Teams.
Even though Zoom has introduced Zoom Team Chat, the Zoom integration for Incident Management only support creating a meeting from an Incident and not a Zoom Team Chat
Suggested Resolution
Introduce the flexibility for a user to choose to create a Meeting or Chat(Like we have in MS Teams) after integrating Zoom with Jira Service Management Incident Management.
Why this is important?
Useful for environments that use Zoom for meetings and Chat as well.
Workaround (if any)
NA