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Bug
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Resolution: Timed out
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Low
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1
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Minor
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1
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Issue Summary
This is reproducible on Data Center: NA
Steps to Reproduce
- When a PIR (Post Incident Review) Request Type is enabled for a given project for the first time, a 'Description' field containing the PIR template is added to the 'Request Type Configuration' -> 'Create a Post Incident Review' > 'Request Form' under 'Project Settings' > 'Request Types' > 'Post-incident Reviews' > 'Create a Post Incident Review' (Screenshot attached to this ticket)
- Please note that the 'Use preset value and hide from portal' button is enabled
Template available under 'Description' by default:
{
"content": [
{
"type": "heading",
"attrs": {
"level": 4
},
"content": [
{
"type": "text",
"text": "Leadup"
}
]
},
{
"type": "paragraph",
"content": [
{
"type": "text",
"text": "Describe the circumstances that led to this incident",
"marks": [
{
"attrs": {
"color": "#7a869a"
},
"type": "textColor"
}
]
},
{
"type": "hardBreak"
}
]
},
{
"type": "heading",
"attrs": {
"level": 4
},
"content": [
{
"type": "text",
"text": "Fault"
}
]
},
{
"type": "paragraph",
"content": [
{
"type": "text",
"text": "Describe what failed to work as expected",
"marks": [
{
"attrs": {
"color": "#7a869a"
},
"type": "textColor"
}
]
},
{
"type": "hardBreak"
}
]
},
{
"type": "heading",
"attrs": {
"level": 4
},
"content": [
{
"type": "text",
"text": "Detection"
}
]
},
{
"type": "paragraph",
"content": [
{
"type": "text",
"text": "Describe how the incident was detected",
"marks": [
{
"attrs": {
"color": "#7a869a"
},
"type": "textColor"
}
]
},
{
"type": "hardBreak"
}
]
},
{
"type": "heading",
"attrs": {
"level": 4
},
"content": [
{
"type": "text",
"text": "Root causes"
}
]
},
{
"type": "paragraph",
"content": [
{
"type": "text",
"text": "Run a 5-whys analysis to understand the true causes of the incident",
"marks": [
{
"attrs": {
"color": "#7a869a"
},
"type": "textColor"
}
]
},
{
"type": "hardBreak"
}
]
},
{
"type": "heading",
"attrs": {
"level": 4
},
"content": [
{
"type": "text",
"text": "Mitigation and resolution"
}
]
},
{
"type": "paragraph",
"content": [
{
"type": "text",
"text": "What steps did you take to resolve this incident?",
"marks": [
{
"attrs": {
"color": "#7a869a"
},
"type": "textColor"
}
]
},
{
"type": "hardBreak"
}
]
},
{
"type": "heading",
"attrs": {
"level": 4
},
"content": [
{
"type": "text",
"text": "Lessons learnt"
}
]
},
{
"type": "paragraph",
"content": [
{
"type": "text",
"text": "What went well? What could have gone better? What else did you learn?",
"marks": [
{
"attrs": {
"color": "#7a869a"
},
"type": "textColor"
}
]
},
{
"type": "hardBreak"
}
]
}
],
"type": "doc",
"version": 1
}
- Hence, when a PIR is triggered from an incident using the 'Add PIR' button, a template shows in the 'Description' field
Issue
- A case wherein the 'Description' field is modified (Template removed or Description Field removed or any other methods)
Actual Results
- The template is lost and currently, there is no mechanism to generate the same template again
Expected Results
- The user should be able to get the template back by copying the text from 'Project Settings' > 'Incident Management' > 'Post-incident reviews (PIRs') > 'Templates' and then pasting it in the 'Description' field settings in the Request Type configuration page
Workaround
- Manually copy the above template and paste it into the 'Description' field settings in the Request Type configuration page. Also, ensure that the 'Use preset value and hide from portal' button is enabled
- Create a new project > Access Post Incident Review request type configurations > Copy the template and paste it to the original project
