Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-13300

Ability to recognize screenshots/screen-recording as intents, or improve the Assist message to be more clear

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Virtual Agent
    • None
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      When a customer sends a message in a channel where the queue uses the Virtual Agent features, if the user sends only a screenshot or screen recording and no message (alphanumeric input), Assist throws the message:

      [On behalf of @Assist] I can’t read attachments just yet, so please raise a request. A human agent will help with that as soon as they’re available :pray:

      Currently, the workflow is:

      • If the message is sent only with attachments > you should face the issue
      • If the message is sent with attachments and messages> you should not face the issue
      • If the message is sent only with attachments and then the user edits the message with an alphanumeric input > you should face the issue

      It would be nice if the Virtual Agent:

      • Recognize that the user added screenshots/screen recording instead of a proper message and ask the user to send their description
      • Improve the Assist message such as "Attachments should be sent with a message"

          Form Name

            [JSDCLOUD-13300] Ability to recognize screenshots/screen-recording as intents, or improve the Assist message to be more clear

            There are no comments yet on this issue.

              Unassigned Unassigned
              360fcb72514e Josiane Oliveira (Inactive)
              Votes:
              7 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated: