Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-13241

Multiple Identity provider (IDP) support for JSM portal only customers

XMLWordPrintable

    • 139

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      Based on the portal-only account SSO feature released, it is not possible to connect multiple Identity providers for JSM portal-only customers to login or signup to JSM portal using SAML Single Sign on (SAML SSO) authentication method. 

      Steps to Reproduce

      You are allowed to add only one IDP according to the document. There is no option to add multiple IDPs.

      Expected Results

      It should allow to connect multiple Identity providers for JSM portal-only customers to login or signup to JSM portal using SAML Single Sign on (SAML SSO) authentication method. 

      Actual Results

      It can be added only one IDP. There is no option to add multiple IDPs.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. image-2023-10-31-13-03-20-467.png
          image-2023-10-31-13-03-20-467.png
          39 kB

            [JSDCLOUD-13241] Multiple Identity provider (IDP) support for JSM portal only customers

            SET Analytics Bot made changes -
            UIS Original: 158 New: 139
            SET Analytics Bot made changes -
            UIS Original: 138 New: 158
            SET Analytics Bot made changes -
            UIS Original: 118 New: 138
            SET Analytics Bot made changes -
            UIS Original: 117 New: 118
            SET Analytics Bot made changes -
            UIS Original: 156 New: 117
            SET Analytics Bot made changes -
            UIS Original: 155 New: 156
            SET Analytics Bot made changes -
            UIS Original: 172 New: 155
            SET Analytics Bot made changes -
            UIS Original: 177 New: 172
            SET Analytics Bot made changes -
            UIS Original: 158 New: 177
            SET Analytics Bot made changes -
            UIS Original: 157 New: 158

              a1217920d496 Ash Young
              f973680a41c6 Kalpa Pushpakumara
              Votes:
              38 Vote for this issue
              Watchers:
              31 Start watching this issue

                Created:
                Updated: