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  1. Jira Service Management Cloud
  2. JSDCLOUD-13214

Intent saving on virtual agent flow with the step "Change request type and fields" timeout

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    Description

      Issue Summary

      When saving an intent on a virtual agent flow with the step "Change request type and fields"  it times out. Changes done to the flow sometime saves sometime not. It throws following error(We couldn't save your changes) in to the UI.

      Steps to Reproduce

      1. Create a virtual agent flow with the step "Change request type and fields". 
      2. Save the intent.
      3. It throws the error "We couldn't save your changes" in to the UI.

      Expected Results

      Save the intent without an error.

      Actual Results

      Intent is not saving (sometimes saves) and throws the error "We couldn't save your changes" in to the UI.

      Response in the browser network tab:

      {
          “errors”: [
              {
                  “message”: “The underlying service call timed out”,
                  “locations”: [],
                  “extensions”: {
                      “service”: “virtual_agent”,
                      “errorSource”: “UNDERLYING_SERVICE”,
                      “classification”: “ServiceCallTimeout”,
                      “aggUgcPiiSafe”: true
                  }
              }
          ],
          “data”: {
              “virtualAgent”: null
          },
          “extensions”: {
              “gateway”: {
                  “request_id”: “XXXXXXXXXXXXXXXXX",
                  “crossRegion”: false,
                  “edgeCrossRegion”: false,
                  “deprecatedFieldsUsed”: []
              }
          }
      } 

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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            1e5368b4f55e Ka Leong Chan
            f973680a41c6 Kalpa Pushpakumara
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            Dates

              Created:
              Updated:
              Resolved: