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Bug
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Resolution: Fixed
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High
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1
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Severity 2 - Major
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4
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Issue Summary
When saving an intent on a virtual agent flow with the step "Change request type and fields" it times out. Changes done to the flow sometime saves sometime not. It throws following error(We couldn't save your changes) in to the UI.
Steps to Reproduce
- Create a virtual agent flow with the step "Change request type and fields".
- Save the intent.
- It throws the error "We couldn't save your changes" in to the UI.
Expected Results
Save the intent without an error.
Actual Results
Intent is not saving (sometimes saves) and throws the error "We couldn't save your changes" in to the UI.
Response in the browser network tab:
{
“errors”: [
{
“message”: “The underlying service call timed out”,
“locations”: [],
“extensions”: {
“service”: “virtual_agent”,
“errorSource”: “UNDERLYING_SERVICE”,
“classification”: “ServiceCallTimeout”,
“aggUgcPiiSafe”: true
}
}
],
“data”: {
“virtualAgent”: null
},
“extensions”: {
“gateway”: {
“request_id”: “XXXXXXXXXXXXXXXXX",
“crossRegion”: false,
“edgeCrossRegion”: false,
“deprecatedFieldsUsed”: []
}
}
}
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
