Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-13210

Transition on Customer Update

XMLWordPrintable

    • 0

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Current Behaviour

      When updates are made to closed issues, status doesn't change. Currently customers have automations to address this limitation of non-automated status transitions when updates are made to closed tickets. Their automations include closing ticket due to inactivity, etc. 

      Desired Behaviour

      Like other service desk platforms, when a customer updates an issue, or emails in to a closed issue, the issue needs to be re-opened. They would like the automatic, basic transitions that all other service platforms have. With the new automation changes occurring customers would like this to be implemented.

            [JSDCLOUD-13210] Transition on Customer Update

            There are no comments yet on this issue.

              Unassigned Unassigned
              c2ad690cca18 Raymond Tran
              Votes:
              7 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated: