Current Behaviour

When updates are made to closed issues, status doesn't change. Currently customers have automations to address this limitation of non-automated status transitions when updates are made to closed tickets. Their automations include closing ticket due to inactivity, etc. 

Desired Behaviour

Like other service desk platforms, when a customer updates an issue, or emails in to a closed issue, the issue needs to be re-opened. They would like the automatic, basic transitions that all other service platforms have. With the new automation changes occurring customers would like this to be implemented.