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  1. Jira Service Management Cloud
  2. JSDCLOUD-13188

Ability to include Request Participants on the Slack thread in Assist

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      As announced in Upcoming changes to Atlassian Assist in Slack:

      Updated bot notifications

      What is it? We heard your feedback that Assist notifications create noise for agents and requesters. Assist still adds a comment to the thread, and it will now also at-mention the requester or the assigned agent to subscribe them to thread notifications. This means all interactions happen in one place: on the request/issue thread.

      As a part of this change, request participants will only receive request updates by email, unless they comment on the request thread in Slack.

      This means if a request is raised via Jira/portal/email/etc (any channel outside of Assist) and is synched to Slack via Assist, the request participants are no longer looped in the thread. There is also no way of including them in the thread because there is no public thread for the participant(s) to comment on and get included.

            [JSDCLOUD-13188] Ability to include Request Participants on the Slack thread in Assist

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              poye philoye
              07f37d47f450 Renata Dornelas
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