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  1. Jira Service Management Cloud
  2. JSDCLOUD-13131

Certain values are being changed on ticket migration - dropdown fields

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Details

    • Bug
    • Resolution: Fixed
    • Low
    • JSM Chat
    • None

    Description

      Issue Summary

      Some teams are running into field values changing when they migrate tickets. And it seems to be only for dropdown fields. From looking at the code we have a function fixTicketDropdownFieldValues that sets up dropdowns to be easily migrated and then we call createServiceDeskRequest which also does field mapping to set them up for the Jira request. We believe that something between the 2 transformations is affecting the value. Further investigation and resolution are required. This is a publicly facing ticket to reference an internal one.

      Steps to Reproduce

      N/A

      Expected Results

      Migrated tickets from Halp to JSM Chat have their values migrated as expected.

      Actual Results

      Migrated tickets from Halp to JSM Chat have their values changed

      Workaround

      No workaround available

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            Unassigned Unassigned
            68fd6ffad335 Christian Beaulieu
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            Dates

              Created:
              Updated:
              Resolved: