Problem Definition

With the recent JSM Customer role product access role rolled out, there is an ability to control whether internal users (Atlassian accounts) on the site has access to the JSM Help Center. If an internal user does not have the Customer product access assigned, and the portal is set to open (which technically should allow _ anyone_ to the portal without login), the user is blocked from accessing the portal.

Suggested Solution

If the site's portal is set to allow 'Open' access, also allow access to internal users that do NOT have 'Customer' role product access to access the portal, since an 'open' portal should technically allow anyone to access the portal without needing to login.