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  1. Jira Service Management Cloud
  2. JSDCLOUD-13079

Data inside a conditional section linked to async fields(for example labels field, Assets field) disappear when the form is reopened.

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    Description

      Issue Summary

      Data inside a conditional section linked to async fields(for example labels field, Assets field) disappear when the form is reopened.

      Steps to Reproduce

      1. Create a conditional section linked to an async field (e.g. labels field, Assets field)
      2. Add some questions inside that conditional section that are not linked to Jira field (for example attachment field, text field)
      3. Fill in, save and submit the form
      4. Reopen the form

      Expected Results

      The Form field values under the conditional section should be visible even after reopening the Form.

      Actual Results

      Presently, for all the fields inside the conditional section linked to an async field (for example labels field, Assets field) the values disappear as soon as a user reopens the Form.

      Workaround

      Currently, there is no known workaround for this behaviour.

      Please note that there is no data loss occurred when reopening, there is some logic issue in the algorithm which is hiding the conditional section. To retrieve the disappeared answers, re-submit the form WITHOUT saving it.

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              rfallah@atlassian.com Ryan Fallah
              bccda5a46d9d Amit Sati
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              Dates

                Created:
                Updated:
                Resolved: