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Bug
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Resolution: Fixed
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High
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1
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Severity 2 - Major
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Issue Summary
Data inside a conditional section linked to async fields(for example labels field, Assets field) disappear when the form is reopened.
Steps to Reproduce
- Create a conditional section linked to an async field (e.g. labels field, Assets field)
- Add some questions inside that conditional section that are not linked to Jira field (for example attachment field, text field)
- Fill in, save and submit the form
- Reopen the form
Expected Results
The Form field values under the conditional section should be visible even after reopening the Form.
Actual Results
Presently, for all the fields inside the conditional section linked to an async field (for example labels field, Assets field) the values disappear as soon as a user reopens the Form.
Workaround
Currently, there is no known workaround for this behaviour.
Please note that there is no data loss occurred when reopening, there is some logic issue in the algorithm which is hiding the conditional section. To retrieve the disappeared answers, re-submit the form WITHOUT saving it.
- is addressed by
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PFORM-1694 Failed to load
[JSDCLOUD-13079] Data inside a conditional section linked to async fields(for example labels field, Assets field) disappear when the form is reopened.
I don't really understand why this have a low priority. The data is gone when we reopen the form. This is a big problem for us.
The problem does not allow us to re-open and now we are facing a huge problem in our process that lead to our users start using emails instead of Jira portal.