Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-13073

Imports do not properly cancel during "handling missing objects" phase

XMLWordPrintable

      Issue Summary

      If an import is in the "handling missing objects" phase and is cancelled, the cancellation does not work and the import will continue processing all remaining work.

      Steps to Reproduce

      1. Create an import, e.g. CSV with a large number of entries.
      2. Choose the "update" or "remove" option for missing objects on the object type mapping.
      3. Run the import to create all the objects.
      4. Update the import file so that there are very few entries left, meaning most objects will be considered "missing".
      5. Run the import again, and wait until the "Handling missing objects" phase is reached (as displayed by progress in the UI) and cancel the import.

      Expected Results

      The import stops immediately.

      Actual Results

      The import continues processing all missing objects before stopping, without checking if it has been cancelled.

      Workaround

      Restart the customer's instance to kill the processing. No known user-driven workarounds available.

              8f5df932eda6 Dorothea Linneweber
              owessels oli
              Votes:
              2 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: