Issue Summary

On the Customer Portal, the icon of an external resource request breaks if you add any link from your Jira/Confluence Cloud sites, like Form link from any project (JSM, JSW, JWM), and Wiki URLs.

This issue happens when the user/customer is logged in to the portal.

If it's an anonymous portal, non-logged-in users will see the icons normally.

Steps to Reproduce

1. On Project A, create a new form and enable the "Create new issue" option;
   
2. Access the form creation link (usually yoursite.atlassian.net/jira/forms/create), select the project, the request type, and the form you have recently created. Then, copy the new link generated for this form;
   
3. On Project B, go to Project Seeings > External Resources > Add link and paste the form link you copied in the previous step.
   
4. Access your portal page and scroll down to the "External Resources" section. Notice the broken icon.
   

The same also happens if you use a link from your Confluence site as well:

Expected Results

As soon as we add the link to the External Resource, the Customer Portal should display the respective icon for the chosen Link Type.

Actual Results

The Customer Portal is showing a broken icon instead of the request/link type image.

From the browser logs:

https://cdn.bfldr.com/K3MHR9G8/at/nw9qpmqv3g2j75qvk8sjcw/jira-mark-gradient-blue.svg?auto=webp&format=png

Request URL:
https://cdn.bfldr.com/K3MHR9G8/at/nw9qpmqv3g2j75qvk8sjcw/jira-mark-gradient-blue.svg?auto=webp&format=png
Request Method:
GET
Status Code:
404


Referrer Policy:
strict-origin-when-cross-origin
:authority:
cdn.bfldr.com
:method:
GET
:path:
/K3MHR9G8/at/nw9qpmqv3g2j75qvk8sjcw/jira-mark-gradient-blue.svg?auto=webp&format=png
:scheme:
https
Accept:
image/avif,image/webp,image/apng,image/svg+xml,image/*,*/*;q=0.8

Workaround

Use a URL shortener like https://www.shorturl.at

This will display a Jira icon instead of displaying the broken icon.