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  1. Jira Service Management Cloud
  2. JSDCLOUD-13003

Unable to search for approvers in the 'Approvers' field for team managed projects

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      Issue Summary

      Unable to search for approvers in the 'Approvers' field for team managed projects

      Steps to Reproduce

      1. In a team managed project, create an approval on a workflow step and update the workflow.
      2. Try adding an approver from the issue view.

      Expected Results

      The approver should show up in the user-picker field's dropdown.

      Actual Results

      There will be no approvers that will show in the user picker field's dropdown.

      Workaround

      Currently there is no known workaround for this behaviour. It is an active incident that our team is working on

            [JSDCLOUD-13003] Unable to search for approvers in the 'Approvers' field for team managed projects

            Hai Luong Dong added a comment -

            My team is affected by this issue. Currently, our workaround is to use Jira mobile app (both Android and iOS versions work). However, the user seems to need both Jira Software AND Jira ServiceDesk licenses to be able to even see the approver field.

            Hai Luong Dong added a comment - My team is affected by this issue. Currently, our workaround is to use Jira mobile app (both Android and iOS versions work). However, the user seems to need both Jira Software AND Jira ServiceDesk licenses to be able to even see the approver field.

            robert.britton added a comment -

            Same here.  This was reported critical for our production environment. The support representative forwarded me here for a resolution. This page states this as Low priority, Severity Minor. Is anyone actively working this issue? When can we expect a resolution?

            robert.britton added a comment - Same here.  This was reported critical for our production environment. The support representative forwarded me here for a resolution. This page states this as Low priority, Severity Minor. Is anyone actively working this issue? When can we expect a resolution?

            Lukasz added a comment -

            This bug report was created based on my support request where I noticed the problematic behaviour. As far as I can tell, it only started appearing yesterday.

            It's a critical issue for us, because it prevents tickets from progressing in our production system. 

            Lukasz added a comment - This bug report was created based on my support request where I noticed the problematic behaviour. As far as I can tell, it only started appearing yesterday. It's a critical issue for us, because it prevents tickets from progressing in our production system. 

              jsheehy J Sheehy (Inactive)
              2988a663b0a1 Christal Rodrigues
              Affected customers:
              4 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: