Ability to share Canned Responses with multiple Service projects

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: Canned Responses
    • None
    • 17
    • 7

      Problem Definition

      When creating canned responses, they are available for the current service project.
      Currently, agents and admins can create a maximum of 100 personal canned responses each for a service project. In addition, admins can also create up to 100 shared canned responses for a service project.

      Suggested Solution

      Allow project admins to share canned responses with multiple projects.

              Assignee:
              Unassigned
              Reporter:
              Charles Trilha (Inactive)
              Votes:
              38 Vote for this issue
              Watchers:
              22 Start watching this issue

                Created:
                Updated: