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  1. Jira Service Management Cloud
  2. JSDCLOUD-12984

Ability to share Canned Responses with multiple Service projects

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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      Problem Definition

      When creating canned responses, they are available for the current service project.
      Currently, agents and admins can create a maximum of 100 personal canned responses each for a service project. In addition, admins can also create up to 100 shared canned responses for a service project.

      Suggested Solution

      Allow project admins to share canned responses with multiple projects.

              Unassigned Unassigned
              ctrilha@atlassian.com Charles Trilha (Inactive)
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                Created:
                Updated: