Ability to share Canned Responses with multiple Service projects

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: Canned Responses
    • None
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      Problem Definition

      When creating canned responses, they are available for the current service project.
      Currently, agents and admins can create a maximum of 100 personal canned responses each for a service project. In addition, admins can also create up to 100 shared canned responses for a service project.

      Suggested Solution

      Allow project admins to share canned responses with multiple projects.

            Assignee:
            Unassigned
            Reporter:
            Charles Trilha (Inactive)
            Votes:
            35 Vote for this issue
            Watchers:
            20 Start watching this issue

              Created:
              Updated: