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  1. Jira Service Management Cloud
  2. JSDCLOUD-12983

Ability to add comments on JSM knowledge base article to provide feedback

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Definition

      • Currently, when we open a KB article from the JSM portal, we only have the option to provide feedback using thumb ( / ). However, if the user wants to provide detailed feedback with comments then currently there is no option to add comments on the KB.

      Suggested Solution

      • It would be useful if we provide an ability for users to add comments on a knowledge base article to provide feedback.

              Unassigned Unassigned
              19b241b646f3 Neha Mahajan
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                Created:
                Updated: