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  1. Jira Service Management Cloud
  2. JSDCLOUD-12973

Duplicate transition on customer portal when Resolution field is updated

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      Issue Summary

      Duplicate transition on customer portal when Resolution field is updated using a post function or transition screen

      Steps to Reproduce

      1. Create a workflow with the status To do > In progress > Done > To do
      2. Add a post function to set the Resolution as Complete when the issue moves from In progress > Done
      3. Add a post function to clear the Resolution when the issue moves from Done > To do
      4. Create an issue and transition it from 
        To do > In progress 
        In progress > Done (post function set the resolution as Complete)
        Done > In progress (post function clears the resolution) 

      Expected Results

      All the 3 transitions are displayed exactly once on the customer portal

      Actual Results

      The last 2 transition appears twice on the customer portal along with the Resolution set 

      Your request status has changed to In progress
Your request status has changed to Done with resolution Complete.
Your request status has changed to Done with resolution Complete. 
Your request status has changed to In progress
Your request status has changed to In progres

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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            [JSDCLOUD-12973] Duplicate transition on customer portal when Resolution field is updated

            Lilian Wong added a comment -

            This bug has been rolled out and fixed.

            Lilian Wong added a comment - This bug has been rolled out and fixed.

            Erki Tammik added a comment -

            Would be nice to have a fix for this.

            Erki Tammik added a comment - Would be nice to have a fix for this.

              f60c498f14ba Lilian Wong
              skahol Swati Kahol
              Affected customers:
              12 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: