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Suggestion
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Resolution: Timed out
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
For the current behaviour of JIRA Service Desk, before Agent could comment on a ticket, they could choose to whom the comment goes to. In the process "Respond to Customer" and "Internal Comment" is sharing the Comment Text Field in which clicking to another Tab will retain the comment inside.
Hence, it would be useful for JIRA Service Desk comment to have an Independent Comment Field for "Respond to Customer" and "Internal Comment" each. This will make making a comment to the Customer and Internally simultaneously possible, and it might able to prevent mis-commenting to the wrong party like accidentally clicking on comment button while the tab still selecting "Respond to Customer", where it meant for "Internal Users".
With this feature, it could make it possible to comment simultaneoulsy to Customer and Internal User since they have independent comment between tabs.
Hi Everyone,
Thank you for previously raising this feature request and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.
Thank you again for providing valuable feedback to our team!
Vivek Kumar
Jira Service Management Cloud team
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- Closed