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  1. Jira Service Management Cloud
  2. JSDCLOUD-12917

Form Checkbox Field is re-applying to default choice after submission

      Issue Summary

      Jira form field with a default choice for a checkbox field allows to un-check it , however once we submit it accepts the default choice configured. 

      The issue is reproducible while creating issue form Jira issue view and portal view

      Steps to Reproduce

      1. Create a Form Field of Type Checkbox , lets name it "Check"
      2. Add a Default Choice to the CheckBox field.
      3. Link this Form to an Issue type or a Request Type.
      4. Create an Issue, Fill out the form and Uncheck the CheckBox field "Check" with Default value ( make sure it's not selected ) - submit the form , create the issue.

      Expected Results

      The submitted form should allow selecting a blank choice.

      Actual Results

      The submitted form selects the Default Choice 

      Workaround

      • Make the field required
      • Add a choice " None of the Above"
      • So it cannot be a blank answer and no choice is selected. 

            [JSDCLOUD-12917] Form Checkbox Field is re-applying to default choice after submission

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              Unassigned Unassigned
              b84bdacbe3bf Aslam K M
              Affected customers:
              4 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: