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  1. Jira Service Management Cloud
  2. JSDCLOUD-12900

Assist exposes request types from closed projects

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    Description

      Issue Summary

      When creating tickets via Assist (Via app, or using the /assist command), the bot is displaying a list of all connected projects to all users, regardless if the user has access to the project.

      Steps to Reproduce

      1. Trigger the Assist bot (either on the Assist bot create button, using the /assist command)
      2. View the dropdown with available request types.

      Expected Results

      Only projects where the Slack user has access should be displayed.

      Actual Results

      All connected projects are displayed - regardless of their customer permissions.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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            poye philoye
            07f37d47f450 Renata Dornelas
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            Dates

              Created:
              Updated: