Issue Summary

Portal-only customer accounts unable to access knowledge base article even though they have the right access, which is :-

• Knowledge base configuration configured to "All logged in user" to view it
• Pages open to anyone, with no restriction
• If the page have a parent page , it is open to anyone too.
• Customer is a customer of the project

This is reproducible on Data Center: (yes) / (no)

Steps to Reproduce

1. Link JSM project to confluence space
2. Set to "All logged in user" to view it
3. Logged in using portal only customer account in portal
4. Search for the article

Expected Results

Portal only customer able to view it.

Actual Results

It returns "You do not have permission to view this Confluence article" error.

Workaround

Reach out to support to fix it.