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  1. Jira Service Management Cloud
  2. JSDCLOUD-12864

Assets custom field associated with project attribute type shows "no options" when accessed through Customer portal

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      Issue Summary

      The custom field lists no objects and instead shows “no-options” for unlicensed users on the customer portal when “Filter issue scope (AQL)” has a project name defined.

      Steps to Reproduce

      1. Create a custom field of type "Assets objects".
      2. Now, in the Contexts and Default value > "Assets object/s field configuration" define the project name (Project = ABC) in the Filter issue scope (AQL)

      Expected Results

      For the customers of Project ABC, the custom field should display all options to choose from in the customer portal for unlicensed users.

      Actual Results

      For the customers of Project ABC, the custom field shows "no options" for unlicensed users.

      Workaround

      We can create another "Text" type attribute (maybe Project1) in the schema and copy the project name into this attribute using the value available in the actual "Project" type attribute for Asset objects.

      Once this is done, we can then use the text type attribute created earlier in the AQL of the custom field which will fix the problem since they are not restricted in terms of only available for JSM licensed users.

              0daba9e9836e Rajesh Jha
              e8a76bc25629 Srishty Chadha
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                Created:
                Updated:
                Resolved: