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  1. Jira Service Management Cloud
  2. JSDCLOUD-12809

Unable to search objects with in Assets custom field on Customer portal & Issue view

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Details

    • Bug
    • Resolution: Unresolved
    • Medium
    • Assets - AQL
    • None

    Description

      Issue Summary

      Failing to list options while searching for objects with in the assets custom field on the customer portal and Jira issue view

      Steps to Reproduce

      1. Create assets custom field and link it with the Request type.
      2. Navigate to customer portal > Request type and try searching for objects within the custom field. We will notice no options popping up.
      3. In the backend or splunk logs we will notice below error:-
        • message: CMDB error response: com.atlassian.servicedesk.cmdb.client.model.CmdbErrorResponse@4ae67650[errors={},errorMessages=

          {No matching attribute for AQL clause ("Name" LIKE *)}

          ]

      This happens when the filter attribute list doesn't match the object attributes to display list

      Expected Results

      The user should be able to search for objects

      Actual Results

      The below exception is thrown in the xxxxxxx.log file:

      The user fails to search options on assets custom field. 

      Workaround

      Removing the attribute listed from "Allow search filtering by these attributes" in the custom field configuration does address the issue.

      Adding it to the object attributes to display also works

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              Unassigned Unassigned
              d3e338d93ca5 SivaKalyan G
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              Dates

                Created:
                Updated: