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  1. Jira Service Management Cloud
  2. JSDCLOUD-12787

ability to send notifications for system upgrades, bug fixes to portal customer

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    Description

      Problem Description:

      Whenever there's a downtime or when a bug is fixed, its not possible to send out notification to portal customers from Jira Service Management project in bulk.

      Suggested Resolution

      Need to have an ability to send notifications for system upgrades, bug fixes to portal customers from the service project

      Why this is important?

      Its important as we can keep portal customer informed on system upgrades and bug fixes instead of creating issue for each bug

      Workaround:

      We can link the bug fix issues to the customer requests and configure the notifications settings accordingly on a different project created specifically for this purpose

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            Unassigned Unassigned
            8ee2d1e0f6b6 Shamanth Holla
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            Dates

              Created:
              Updated: