Details
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Bug
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Resolution: Fixed
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High
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2
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Severity 2 - Major
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1
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Description
Issue Summary
When clicking on a ticket via Queues or via Issue Navigator and the ticket contains a Form, most of the time the page doesn't load, and a blank screen is shown instead.
Steps to Reproduce
- Go to Queue or Issue Navigator.
- Click on a ticket that has a Form.
- In case it loads, go back and click on another one.
Expected Results
The ticket loads normally.
Actual Results
It shows a blank screen.
On the network tab, it's possible to see that "?heartbeat=300&tt=16871959934825487&tr=25&uuid=557058" keeps on the pending status.
It will show 200 eventually, but a new "?heartbeat=300&tt=16871959934825487&tr=25&uuid=557058" will appear showing that the request is still queued.
Workaround
Refresh the page and the ticket should load normally.