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  1. Jira Service Management Cloud
  2. JSDCLOUD-12766

Blank screen when opening tickets containing Forms

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      Issue Summary

      When clicking on a ticket via Queues or via Issue Navigator and the ticket contains a Form, most of the time the page doesn't load, and a blank screen is shown instead.

      Steps to Reproduce

      1. Go to Queue or Issue Navigator.
      2. Click on a ticket that has a Form.
      3. In case it loads, go back and click on another one.

      Expected Results

      The ticket loads normally.

      Actual Results

      It shows a blank screen.

      On the network tab, it's possible to see that "?heartbeat=300&tt=16871959934825487&tr=25&uuid=557058" keeps on the pending status.

      It will show 200 eventually, but a new "?heartbeat=300&tt=16871959934825487&tr=25&uuid=557058" will appear showing that the request is still queued.

      Workaround

      Refresh the page and the ticket should load normally.

        1. Screen Shot 2023-06-19 at 2.42.51 PM.png
          Screen Shot 2023-06-19 at 2.42.51 PM.png
          537 kB

            [JSDCLOUD-12766] Blank screen when opening tickets containing Forms

            kohlerfc added a comment -

            This has bug has now been fixed as was released as of 22nd of June.

            kohlerfc added a comment - This has bug has now been fixed as was released as of 22nd of June.

              ckohler@atlassian.com kohlerfc
              adaluz Angélica Luz
              Affected customers:
              3 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: