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  1. Jira Service Management Cloud
  2. JSDCLOUD-12766

Blank screen when opening tickets containing Forms

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    Description

      Issue Summary

      When clicking on a ticket via Queues or via Issue Navigator and the ticket contains a Form, most of the time the page doesn't load, and a blank screen is shown instead.

      Steps to Reproduce

      1. Go to Queue or Issue Navigator.
      2. Click on a ticket that has a Form.
      3. In case it loads, go back and click on another one.

      Expected Results

      The ticket loads normally.

      Actual Results

      It shows a blank screen.

      On the network tab, it's possible to see that "?heartbeat=300&tt=16871959934825487&tr=25&uuid=557058" keeps on the pending status.

      It will show 200 eventually, but a new "?heartbeat=300&tt=16871959934825487&tr=25&uuid=557058" will appear showing that the request is still queued.

      Workaround

      Refresh the page and the ticket should load normally.

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            ckohler@atlassian.com kohlerfc
            adaluz Angélica Luz
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            Dates

              Created:
              Updated:
              Resolved: