MIgration from HALP failing

Issue Summary

Customer is unable to migrate the tickets from HALP to JSM

Steps to Reproduce

1. There is no error coming up
2. And at the same time, tickets are not being migrated{}

Expected Results

tickets should be migrated

Actual Results

Tickets are not being migrated

Workaround

:
Currently there is no known workaround for this behavior. A workaround will be added here when available