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Bug
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Resolution: Duplicate
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Low
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None
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1
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Severity 3 - Minor
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Issue Summary
This is reproducible on Data Center: (yes)
Steps to Reproduce
When inserting a link into a jira description using the rich text link option, whenever the description field is sent out via email from an Automation rule, the formatting breaks.
For example, in the issue view, if i add a link to the description field (Ctrl + K) with a URL and some link text, it will display properly with the link text being a hyperlink. However, when the description field is included in an email sent out via an automation rule (in the email body), the link sent is displayed in jira text format i.e.
"[link text|<URL>]"
e.g. "Google"
Expected Results
Email body for link has link text which is hyperlinked
Actual Results
Email body for link displays in jira text format "[link text|<URL>]"
e.g. "Google"
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
- is caused by
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AUTO-762 Sending email via automation while including a field with smart linking breaks the link
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- Long Term Backlog
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