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  1. Jira Service Management Cloud
  2. JSDCLOUD-12746

When inserting a link into a jira description using the rich text link option, whenever the description field is sent out via email from an Automation rule, the formatting breaks.

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      Issue Summary

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      When inserting a link into a jira description using the rich text link option, whenever the description field is sent out via email from an Automation rule, the formatting breaks.

      For example, in the issue view, if i add a link to the description field (Ctrl + K) with a URL and some link text, it will display properly with the link text being a hyperlink. However, when the description field is included in an email sent out via an automation rule (in the email body), the link sent is displayed in jira text format i.e.
      "[link text|<URL>]"
      e.g. "Google"

      Expected Results

      Email body for link has link text which is hyperlinked

      Actual Results

      Email body for link displays in jira text format "[link text|<URL>]"
      e.g. "Google"

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              dfb5cd90782d Andrew Daniels (Inactive)
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                Created:
                Updated:
                Resolved: