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Bug
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Resolution: Unresolved
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Low
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None
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7
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Severity 3 - Minor
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1
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Issue Summary
When trying to delete a global status on Assets, if there is at least one status-type attribute configured without a type value, the deletion process will not occur, throwing a generic error
Steps to Reproduce
- Create a global status on Assets General Configuration > Global Statuses (https://<instance>.atlassian.net/jira/servicedesk/assets/configure/global)
- Create a status-type attribute on any object type on any object schema and leave the Type value option without any values
- Go back to the Global Statuses menu and try to delete the status created in Step 1
Expected Results
The global status will be successfully deleted
Actual Results
The below error is thrown on the screen:
We couldn't delete your status type Please check your network and try again.
Workaround
The only way to delete these statuses at the moment is to add a Type value to every existing status-type attribute on your Assets schemas
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