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  1. Jira Service Management Cloud
  2. JSDCLOUD-12654

Improper Html Parsing of emails with strike element

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    Description

      Issue Summary

      Improper parsing of HTML content which results in showing strikethrough text though it should not.

      The HTML content looks like below

      <p class="MsoNormal"><span style="font-size:12.0pt;mso-fareast-language:EN-US">Text-&gt;2-text(js)-&gt;41-text(text)-&gt;GF (text)-&gt;text<o:p></o:p></span></p>

      Steps to Reproduce

      1. Compose an email that contains text in a format similar to that provided in the issue summary
      2. Send the mail to the JSM project email channel

      Expected Results

      The email content looks like the one below.

      Actual Results

      The comment text shows strikethrough text. 

      Workaround

      Currently, there is no known workaround for this behavior. 

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            Unassigned Unassigned
            f2c14e5d1582 bkhandagale (Inactive)
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