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Type:
Suggestion
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Resolution: Low Engagement
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Component/s: Canned Responses
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6
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10
User case to explain what is needed:
- I am a Service Desk Administrator for several Service Projects
- I want to create a set of Bulk responses that will apply to all of my projects
Expected behavior: Have a functionality to bulk create the canned responses for all of the projects, or to have a way to share the responses among different projects.
Current behavior: The way to do it at the moment is to manually create the set of rules for each project.