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  1. Jira Service Management Cloud
  2. JSDCLOUD-12598

Ability to connect MS Teams tenant to more than one Jira site

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      Issue Summary

      As part of incident management tools in JSM, MS Teams can be connected to a Jira site. Currently, it is only possible to connect one MS Teams tenant to a single Jira site, a second site will fail to connect.

      Steps to Reproduce

      1. Connect MS Teams to a Jira Site
      2. Try to connect MS Teams to a second Jira Site and will get an error.

      Expected Results

      To successfully connect a second or additional sites

      Actual Results

      The following error is received

      Couldn't connect your Microsoft tenant. Your Microsoft tenant is connected to a different Jira Service Management site. Disconnect your tenant from the other site or connect a different Microsoft tenant to this Jira Service Management site.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

              cf86d1e56d98 Juhi Duseja
              2a1be9291630 Failan Jenkins
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                Created:
                Updated:
                Resolved: