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  1. Jira Service Management Cloud
  2. JSDCLOUD-12593

Create reusable flows / custom standard flows

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Creating reusable intent flows and being able to copy them to intents that have a similar workflow will save time for admins.

       

      The specific use case is for a custom standard flow that includes:

      1. a choice node that asks the help seeker if their issue was resolved
      2. an edge that connects to the resolution flow
      3. an edge that connects to the escalation flow 

      This specific example would be used across a wide number of flows.

              b626b4c1deb5 Sarah Scaife
              f75449a53be7 John Chin
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                Created:
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