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  1. Jira Service Management Cloud
  2. JSDCLOUD-12593

Create reusable flows / custom standard flows

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      Creating reusable intent flows and being able to copy them to intents that have a similar workflow will save time for admins.

       

      The specific use case is for a custom standard flow that includes:

      1. a choice node that asks the help seeker if their issue was resolved
      2. an edge that connects to the resolution flow
      3. an edge that connects to the escalation flow 

      This specific example would be used across a wide number of flows.

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            [JSDCLOUD-12593] Create reusable flows / custom standard flows

            Darryl St. Pierre added a comment -

            Additionally being able to copy them to other projects would be useful.

            Darryl St. Pierre added a comment - Additionally being able to copy them to other projects would be useful.

            Dan Horsfall added a comment -

            Would love to see something like this - given intents are very granular, Im faced with setting up 28 almost unique intents - one for each application in our self service portal. being able to clone them would be very useful

            Dan Horsfall added a comment - Would love to see something like this - given intents are very granular, Im faced with setting up 28 almost unique intents - one for each application in our self service portal. being able to clone them would be very useful

              b626b4c1deb5 Sarah Scaife
              f75449a53be7 John Chin
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                Created:
                Updated: