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  1. Jira Service Management Cloud
  2. JSDCLOUD-12576

Labels are visible for JSM customers on descriptions of each knowledge base on a customer portal

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    Description

      Issue Summary

      Labels are visible for JSM customers on descriptions of each knowledge base on a customer portal.

      Steps to Reproduce

      1. Create knowledge bases with labels

      2. Navigate to the service project > [Knowledge base]
      3. Create a category and add the pages created in Step 1 to it
      4. Navigate to the customer portal and access the knowledge base category
      5. The pages added in Step 3 are displayed

      Expected Results

      The description of the knowledge base is displayed without any labels under the page title.

      Actual Results

      The description of the knowledge base is displayed with labels under the page title.

      Workaround

      Removing labels from pages should resolve the issue, but it's not ideal because the labels are used for the feature: Only show articles labeled

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              Unassigned Unassigned
              3fb4e7e36438 K. Tajima
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              Dates

                Created:
                Updated:
                Resolved: