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  1. Jira Service Management Cloud
  2. JSDCLOUD-12398

Ability to set if the reacted message becomes the issue summary or description

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • JSM Chat
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    • 3
    • 24

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      Suggestion Summary

      When reacting with the "ticket" emoji to a message, it automatically set the message as the summary of the issue. It should be possible to select if the message would become the Issue summary or description.

      Workaround

      A workaround is available using Automation: Create a ticket via JSM Chat and set the original message from Slack/Teams as the description

              poye philoye
              071c9571cc6b Lucas Silva (Inactive)
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                Created:
                Updated: