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  1. Jira Service Management Cloud
  2. JSDCLOUD-12392

Provide an Option to enable reciprocal linking between Objects in Assets for JSM

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      Problem Definition

      When referencing another Object within an Object's Attribute, there is not a built-in way to have the referenced Object be automatically updated with the same information.

      A practical example with two Object Types: Products & Clients

      • Object Type Products has an Object Attribute named Clients
      • Object Type Clients has an Object Attribute named Products

      When I navigate to Clients Object CompanyA and updated their Products Attribute to reference Products Object ServiceA, I want it to automatically go to Products Object ServiceA and update its Clients Attribute to reference Clients CompanyA.

      Suggested Solution

      Provide an option that will make it so that when an Object's Attribute is updated with a reference to another Object, that other Object's Attribute can be updated with a reference to the original object, as expressed above.

      Workaround

      An Automation Rule can be created to achieve this, but it would be fairly complex to maintain.

              7260236ab89d Justin King
              992127aa63ec Payden Pringle (Inactive)
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