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Bug
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Resolution: Unresolved
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Medium
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16
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Severity 3 - Minor
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8
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Issue Summary
Unable to set Asset field value when using Move action if field has a context that doesn't include the initial issue type
A Pop up with error appears:
The Jira server was contacted but has returned an error response. We are unsure of the result of this operation.
Steps to Reproduce
- Create an Asset field with a context limited to one issue type - add to screens
- Move a ticket from an different issue type to the issue type selected above
- Attempt to select a value for the Asset field
Expected Results
Being able to select the asset field value and complete the move.
Actual Results
We see a pop up with the error:
The Jira server was contacted but has returned an error response. We are unsure of the result of this operation.
On the developer tools we can find:
{errors: [{errorMessage: "You do not have permission to perform this action"}],…} errors : [{errorMessage: "You do not have permission to perform this action"}] reasonCode : "403" reasonKey : "cmdb.permission.error"
Workaround
Option 1: Change the context to avoid this error
Option 2: Complete the move without setting a value and set it after.
- mentioned in
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