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  1. Jira Service Management Cloud
  2. JSDCLOUD-12338

Unable to set Asset field value when using Move action if field has a context that doesn't include the initial issue type

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      Issue Summary

      Unable to set Asset field value when using Move action if field has a context that doesn't include the initial issue type

      A Pop up with error appears:
      The Jira server was contacted but has returned an error response. We are unsure of the result of this operation.

      Steps to Reproduce

      1. Create an Asset field with a context limited to one issue type - add to screens
      2. Move a ticket from an different issue type to the issue type selected above
      3. Attempt to select a value for the Asset field

      Expected Results

      Being able to select the asset field value and complete the move.

      Actual Results

      We see a pop up with the error:

      The Jira server was contacted but has returned an error response. We are unsure of the result of this operation.
      

      On the developer tools we can find:

      {errors: [{errorMessage: "You do not have permission to perform this action"}],…}
      errors
      : 
      [{errorMessage: "You do not have permission to perform this action"}]
      reasonCode
      : 
      "403"
      reasonKey
      : 
      "cmdb.permission.error"
      

      Workaround

      Option 1: Change the context to avoid this error
      Option 2: Complete the move without setting a value and set it after.

              Unassigned Unassigned
              79302268a842 Ana Viseu (Inactive)
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              12 Vote for this issue
              Watchers:
              18 Start watching this issue

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