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  1. Jira Service Management Cloud
  2. JSDCLOUD-12328

Allow channels other than "General" to be a Agent channel in Teams integration of JSM Chat

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    • Resolution: Unresolved
    • JSM Chat
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently, when integrating JSM Chat/Assist with Microsoft teams, it is mandatory that the triage channel is the General channel.

      It should be possible to set different channels as triage channels.

              eeb2e5a08fc6 Srini Chakravarthy
              07f37d47f450 Renata Dornelas
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                Created:
                Updated: