Allow channels other than "General" to be a Agent channel in Teams integration of JSM Chat

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: JSM Chat
    • None
    • 5
    • 35

      Currently, when integrating JSM Chat/Assist with Microsoft teams, it is mandatory that the triage channel is the General channel.

      It should be possible to set different channels as triage channels.

            Assignee:
            Srini Chakravarthy
            Reporter:
            Renata Dornelas (Inactive)
            Votes:
            33 Vote for this issue
            Watchers:
            40 Start watching this issue

              Created:
              Updated: