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  1. Jira Service Management Cloud
  2. JSDCLOUD-12305

Atlassian Assist direct message per user queue visibility

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • JSM Chat
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    • 2

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently queues (JSM projects) connected to Atlassian Assist, will or won't appear for users in their direct messages ticket based on the Hide Queue during Ticket creation internal JSM Chat setting. This means that users may be able to raise requests in queues they aren't related and it won't depend on which permissions they have. Even without customer or agent access on an associated project the user still has the option to submit to the queue.

      The suggestion is for the DMs ticket creation to be based on the users permissions and visibility rather than a setting that either enables or disables for everyone.

            [JSDCLOUD-12305] Atlassian Assist direct message per user queue visibility

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              poye philoye
              mdossantos Matheus
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                Created:
                Updated: