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  1. Jira Service Management Cloud
  2. JSDCLOUD-12296

Disabling ITSM features throws an error if the relevant issue type is not available

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    Description

      Problem

      Trying to disable ITSM features throws an error if the relevant issue type is not available in the project.

      Steps to Reproduce

      1. Go to your project > Project settings > Issue types
      2. Click on Actions > Edit issue types
      3. Remove the issue type (Service Requests, Changes, Incidents, or Problems) from the scheme by dragging it and dropping into the "Available Issue Types" column > click on Save
      4.  Go to Project Settings > Features
      5.  Try to disable the ITSM feature for the issue type that you disabled
      6.  Observe the behavior

      Expected Results

      The feature is disabled

      Actual Results

      An error message appears saying "We couldn't disable Service Requests."

      { "errors": [
      
      { "errorMessage": "One or more request types in [1223] are either not exist or invalid in project xxxx" }
      
      ], "reasonKey": "jsm.requesttype.invalid", "reasonCode": "400"
      

      Workaround

      Re-add the issue type back to the scheme and try again

      Notes

      Generic error message when trying to deactivate ITSM features

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              Unassigned Unassigned
              f4b0279555c4 John Yak
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              Dates

                Created:
                Updated:
                Resolved: