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  1. Jira Service Management Cloud
  2. JSDCLOUD-12256

outlook email history is not getting stripped in comment

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      Issue Summary

      Customer outlook email history is not getting stripped with salutation like Kind Regards or others, it only work for Regards.

      Steps to Reproduce

      1. Create issue via email from outlook
      2. Add comments via email where the signature does not end with Regards. It will add whole history in comment.

      Expected Results

      Old Email history should get stripped.

      Actual Results

      Old emails are not getting stripped and getting added in comment.

      Workaround

      Customer can enable Custom detection, "Use custom text to detect and hide signatures" and add custom rule like "Kind Regards", "Regards", "Thanks Regards" etc. in their setting. This will only sort the history and email signature in expandable area under comment.

              Unassigned Unassigned
              dcf888be292f Tanmay Tandon
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                Created:
                Updated: